Terms and Conditions of Sale for Goods and Services and Memberships
Goods and Services
Our Terms and Conditions of Sale of Goods and Services cover prices, ordering, payment and the dispatch of goods and services. They also describe our commitment to provide goods and services of merchantable quality and to refund your payment if those goods or services are faulty or not what you ordered. They tell you what to do if an item is faulty or doesn't arrive in a reasonable time. The terms do not affect your statutory rights under English law.
According to the UK Consumer Protection (Distance Selling) Regulations 2000, as amended 13th June 2014 shoppers must see the terms and conditions of sale before ordering.
Who are we?
The Bromsgrove Society (‘the Society’), an Educational Charity (Registered Charity No 510542), is a joint civic and history society, formed in 1980. All the services offered by the Society are provided by volunteer members. There are no paid employees.
Prices
The prices which are shown against each product or service include the shipping costs to either UK or Overseas addresses. Those prices are valid for orders placed at the time the prices are displayed by the Society website at www.bsoc.co.uk.
Ordering
Visit our Shop to place your order.
Payment
We can accept payment only via Paypal, where most credit/debit cards are accepted, and by sterling cheques which must be made payable to ‘The Bromsgrove Society’. Cheques should be sent to the Bromsgrove Society, c/o The Secretary, 139 Stourbridge Road, Bromsgrove B61 0AN. Cash payments are not accepted.
Dispatch of goods and services
We will normally arrange for goods to be dispatched within 15 days of receiving your order. The provision of services will take place or start within 15 days, unless a longer period is specified on the relevant pages of this website. As the society is run entirely by volunteers we will occasionally be unable to meet this timescale at bank holiday periods (e.g. Christmas, Easter etc.). Goods will be dispatched by Royal Mail, using Airmail for delivery outside the United Kingdom and Second Class post for delivery in the UK. Results of search services will normally be sent by e-mail.
Quality of Goods and Services and Returns Procedures
Our aim is that all our customers will be completely satisfied with the quality of the goods and services that they buy from us. If you are not satisfied with the quality of an item, or if an item is faulty or is not what you ordered, please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. with details and return the item to the Bromsgrove Society, c/o The Secretary, 139 Stourbridge Road, Bromsgrove B61 0AN. When you have returned it we will send a replacement or a refund of your payment, whichever you request. A PayPal refund, when agreed, will be made within 10 days.
UK Consumer Protection (Distance Selling) Regulations 2000 as amended.
In law you have a separate right of cancellation during a "cooling off" period. If you wish to cancel for any reason other than those listed in the previous paragraph, you have 14 clear working days to let us know. If you wish to cancel under this provision, please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will refund your payment on return of the item concerned. The right to cancel does not apply to any of our search services where the search has been undetaken in accordance with your original instructions. If your order is for goods, the 14 days start when the goods are delivered. The goods should be returned to the Bromsgrove Society, c/o The Secretary, 139 Stourbridge Road, Bromsgrove B61 0AN. You must return the goods to us at your own expense and take every care to ensure that the goods are safely returned.
Responsibility for Local Taxes and Duties
You are responsible for payment of any Local Taxes and Import Duties levied in the country of the delivery address.
Order Chasing
Enquiries If you have not received your order within a period of time that you consider appropriate (depending on your location) please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..">This email address is being protected from spambots. You need JavaScript enabled to view it..
Retention of Title
All goods that you order remain our property until you have paid for them in full.
Complaints
Our aim is that you will be completely satisfied with our service and with our goods and services. If you have any cause for complaint please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. or write to the Bromsgrove Society, c/o The Secretary, 139 Stourbridge Road, Bromsgrove B61 0AN. UK residents may prefer to telephone 01527 873483.
Applicable Law
These terms and conditions, your order and payment and the delivery of the goods and services you order, form the basis of a contract under the law of England and Wales between you the customer and the Society. Your statutory rights under the law of England and Wales are not affected by these terms and conditions.
